Shop Policy

Thank you for supporting our small business! Every order is carefully packed with love and attention. Please review the policies below before placing your order.

Order Processing

  • Orders are processed within 2-3 business days unless otherwise stated.
  • During new releases, sales, or holidays, processing times may be slightly longer.

Shipping

  • Shipping times are estimates provided by the carrier and are not guaranteed.
  • Once your package has been handed to the shipping carrier, we are not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.
  • Customers are responsible for providing a complete and accurate shipping address at checkout.

Address Changes

If you need to update your shipping address, please contact us as soon as possible. We can only make changes before your order has been shipped.

Lost, Delayed, or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we cannot be responsible for lost or stolen packages. If your package is missing, we recommend:

  • Contacting your local post office or shipping carrier.
  • Filing a claim with the carrier if applicable.

Returns & Exchanges

Due to the nature of our products and our small business, all sales are final.

We do not accept returns or exchanges unless an item arrives damaged or you receive the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll work with you to find a solution as quickly as possible.

Preorders

Items marked as "Preorder" will ship according to the estimated timeline listed on the product page.

If your order contains both preorder and in-stock items, your entire order will ship together once all items are available unless otherwise stated.

International Orders

International customers are responsible for any customs duties, VAT, import taxes, or other fees charged by their country. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders may vary depending on customs processing.

EU & UK Customers

If you reside in the European Union or the United Kingdom, additional consumer rights may apply under your local laws.

If you would like to exercise your right of withdrawal, you may visit our dedicated EU Withdrawal page to submit a withdrawal request within 14 days of receiving your order, where applicable under local law.

If you exercise your right of withdrawal, you are responsible for the direct cost of returning the item(s) to us, unless otherwise required by applicable law.

Returned item(s) must be unused, in their original condition, and returned with all original packaging. Once your return has been received and inspected, we will process any applicable refund in accordance with our EU Withdrawal Policy.

Please note that any applicable VAT, import duties, customs fees, or other taxes imposed by your destination country are the responsibility of the customer. These charges are not included in your order total unless otherwise stated and may be collected by your local customs authority or delivery carrier upon import.

Product Colors

We do our best to accurately represent product colors. However, colors may appear slightly different depending on your monitor, device, or printer settings.

Questions

If you have any questions before placing an order, we're always happy to help. Please contact us through our Contact page, and we'll get back to you as soon as possible.